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Urgent care fills the gap

Collaboration

At Peak Pet Urgent Care, we value the trust you place in us when referring your patients for urgent care services and surgery. Our team is committed to providing the highest standard of veterinary medicine while ensuring a seamless, collaborative experience for you and your clients during the referral process.

We understand that every referral reflects your confidence in our expertise and compassion, so thank you. Our goal is to support your practice by serving as an extension of the care you already provide. From timely communication and transparent updates to comprehensive discharge summaries, we prioritize continuity of care and client satisfaction at every step.

We are here to work with you as partners in your patient’s health. Thank you for choosing Peak Pet Urgent Care—we are honored to be part of your extended veterinary team.

Triage & Registration

Triage Process

Our triage system is designed to prioritize patients based on the severity of their condition, ensuring that those in critical distress are seen as quickly as possible.

When a patient arrives, our team performs an initial triage evaluation to assess vital signs, clinical presentation, and urgency. Cases are categorized into three main levels:

Critical (Priority 1): Immediate intervention required (e.g., respiratory distress, collapse, uncontrolled bleeding, GDV, active seizures).
Urgent (Priority 2): Prompt attention needed, but not immediately life-threatening (e.g., non-productive vomiting, lacerations, urinary issues, moderate pain).
Stable (Priority 3): Mild or non-acute cases that can safely wait while more critical patients are stabilized (e.g., minor wounds, mild limping, ear infections).

Working very similarly to a human urgent care hospital, all patients are seen on a priority basis and are triaged. We do our best to help all patients promptly however and communicate throughout the entire process.

How to be Seen

When referring a client to us during business hours, please direct them to our online check-in. They can do so by clicking the “Online Check-in” button on the homepage.

If they have not been seen at our facility before, the online registration will act as their new client paperwork. As a result, it will ask the client a decent amount of questions. Once complete, they will see a green check mark letting them know that their registration is complete. The client then will hear from us via text message that we received their paperwork and will contact them when to head to the facility.

If the referring patient is a Priority 1, we ask that your team call the clinic to let us know about the patient coming down. Our priority is to stabilize the patients, and we will gather proper intake information upon arrival.

Urgent care fills the gap

Orthopedics & Non-Urgent Surgery

Our hospital performs scheduled, elective surgeries on Tuesdays and Thursdays. Dr. Josh Mull performs surgeries on Tuesdays and Dr. Jeremy Perera does on Thursdays. Both of these doctors perform a variety of surgeries including the following:

Tibial Plateau Leveling Osteotomy (TPLO)
Medial Patella Luxation (MPL)
Femoral Head Ostectomy (FHO)
Thyroidectomy
Parathyroidectomy
Long Bone Fracture Repairs
Pelvic Fracture Repairs
Cystotomy
Anal Sacculectomy
& More!

For patients diagnosed at your clinic, we do have scheduled consultation slots available for our surgeons to meet with owners, establish at our hospital, discuss the surgery further, and schedule the appointment. These appointment slots are available on Mondays for Dr. Mull, and every other Wednesday/Friday for Dr. Perera. Each of these days we have three available slots.

To schedule, the client can call us at (775)484-8400 and let us know what their pet was diagnosed with at your clinic. We can schedule the consultation, and ask that any records and imaging are sent.

Triage & Registration

Records

We recognize that urgent care cases can vary in presentation, and we maintain close communication with referring practices to ensure accurate context and efficient follow-up. Discharge summaries are provided via Shareville immediately upon our doctor’s marking examinations as complete.

Your hospital will receive an email notification that a mutual patient was seen at our hospital, with a link for the Shareville portal. We highly recommend utilizing Shareville, as it automatically shares records, thus making getting records quick and easy. If your team has any questions about accessing Shareville, please feel free to give us a call.

If you’re referring a patient or would like to speak directly with a clinician prior to sending them in, please don’t hesitate to call. We’re here to serve as a reliable extension to your practice—helping you support your clients and patients when urgent needs arise.

Keep in Touch

We are continually wanting to do better for our community. We’d love to hear from you how we’re doing, what we can do better, and more. Please email our Practice Manager Natalie at nmull@peakpeturgentcare.com. If you are interested in seeing the facility at Peak Pet Urgent Care or learning more about the services we provide, we welcome you to come take a tour.

Thank You

To Our Colleagues in Northern Nevada,

We want to extend a heartfelt thank you for the trust you place in us when you refer your patients to Peak Pet Urgent Care. We recognize the strong relationships you’ve built with your clients and their pets, and we are truly honored to support you in their care.

Every referral is more than a case—it’s a collaboration. Our team is committed to maintaining open communication, sharing timely updates, and providing the kind of thorough, compassionate care you can feel confident in. It’s a privilege to work alongside such dedicated professionals in our local veterinary community.

Thank you again for your continued partnership. We look forward to being here when you and your patients need us most.

Warm regards,
Peak Pet Urgent Care Team